Facebook Fan Page Follow us on Twitter LinkedIN Group Blog RSS Feed

Data Center Migration FAQ Future Topics Button

SilverBack Migration Solutions Datacenter Blog

Current Articles | RSS Feed RSS Feed

What are the top 5 considerations when picking a new co-location facility?

I am often asked for recommendations for co-location facilities, and I always respond with "What is important to you in a co-lo?" and I have not gotten the same answer twice.

So, I now put it out there, what are the Top 5 considerations when picking a new co-lo?

data center rack row 

If I were to answer, I would say:

5. Remote Hands Services - There is nothing worse than dispatching a Senior Sys Admin to reboot a machine at 2:00am because there is nobody at the co-lo.

4. Growth Potential - Nobody assumes they are going to stay in a 4 rack cage forever. Is it possible to get contiguous space? If not, how far apart are the available spaces? If I take non-contiguous space, are the cross connects free?

3. Available Power - There is nothing worse than having rack space left, but no power to turn anything on.

2. Reliability - What is the site's uptime record? When was the last failure? How many customers did it affect? What is the sites redundancy N+1, N+2, S+S?

1. Location - Location is important for a slew of reasons, disaster zones, ease of travel, local talent pool, etc. You may chose to keep your data close to your office, close to your customer base, or off in the boonies...there is no hard and fast rule for where your data needs to live, it's all customer specific.

Now, keep in mind this is a rather generic list. Some companies may not need Remote Hands because they have dedicated staff for such functions; while other companies may require SAS70 or similar reporting or compliance items. What are your top 5?

Comments

Barry Coe wrote on April 22, 2009: 
 
Hey Kenneth, 
We offer a Premium Colo offering in the Arizona market and with the current economic climate everyone is looking for the best price and can get it. I would beware of providers who offer the cheapest price because this may be a sign of larger economic issues within their operation. 
 
Are prices are competitive and we have a SAS 70 Type 2 facility with some space left but, we are not the cheapest and do not want to be. What we do offer are these things… 
 
Service- We want to earn you business and will do so. 
 
Support- We are heavy on engineers and 24/7 NOC support. If you put in a trouble ticket we have people on site to help. 
 
Up Time- Our POP and network are built for reliability and scalability with no outages. Multiple 10 GIG Fiber feeds to tier 1 networks. 
 
High Density power availability- Blade chassis. Enough said. 
 
Consistency- Make sure your bill reflects the contract and follow up throughout the term of the contract. 
 
Sorry,if this came across like a sales pitch because it was not my intention. We can offer this and other providers should be able to as well. 
 
Take care, 
Barry Coe 
EC Suite Colo & CDN 
barryc@ecsuite.com
Posted @ Wednesday, June 10, 2009 1:35 PM by Ken Jamaca
Chuck Goolsbee wrote on April 23, 2009: 
 
I’d add to #3 the issue of power:space ratio. Sure, you may have space, or you may have power, but can you USE it? So many colos can’t COOL effectively to allow clients to increase their electrical density. Ask them what their policies are regarding cooling. 
 
I’d add to #1 that location is becoming less about disasters and travel and more about cost of electricity. Over the term of the contract your power costs will outweigh everything, to the point where travel expenses are trivial. Savvy colo buyers are looking for the lowest per-kW/hr rates when shopping for colo. If the provider can satisfy the remote hands, or even fully managed component, location becomes irrelevant, and cost drives the deal. 
 
Finally: White type on a black background is hard to read. Save us all the pain and reverse that color scheme. 
 
–chuck
Posted @ Wednesday, June 10, 2009 1:35 PM by Ken Jamaca
Jamie Saguindel wrote on April 23, 2009:  
 
Adding to #4 – what are their policies on ROR for contiguous space. 
Adding to #1 and 2 – When looking at a location and judging reliability you need to look at the reliability of the area. Infrastructure should be key. Not just electrical but connectivity and physical access too. 
 
Also, with the increasing push for going green, knowing how the utility power is being generated will start to play a part too.
Posted @ Wednesday, June 10, 2009 1:36 PM by Ken Jamaca
Brian wrote on April 26, 2009 
 
Another very important question to ask would be, “WHAT services would you plan to put into a colo facility, and why?” 
 
I pushed to an MSP for both my staging and production environments for space/power/cooling/bandwidth considerations. My priority for the production house included a “full service” solution; with DBAs and SysAdmins at my beck and call to do the arduous and the mundane for me. 
 
I am limited to moving to a colo solution because of distance from my offices (can’t be in two places at once, yet they keep trying.) A 15 minute run plus activities can burn 1/2 a day, compared to being on site, or in an MSP shop. 
 
We’re considering on building an “outsourced POP solution.” Essentially, IT support services on retainer, while using a colo facility that’s literally thousands of miles away. Saves money on hardware, the colo maintains the power/cooling/WAN environment, and the IT support group is on contract, and is focused on their part. Keeps the solution very liquid, but requires more management of each service group.
Posted @ Wednesday, June 10, 2009 1:37 PM by Ken Jamaca
Adam N. wrote on May 1, 2009: 
 
I think item #0 should be why use a colo facility at all? The only companies I can think of that should use colo are: 
 
1. High Security companies. 
2. Legacy companies. 
3. Aggregator companies. 
 
Everybody else should just use application or cloud services, or in-house machines for local services.
Posted @ Wednesday, June 10, 2009 1:37 PM by Ken Jamaca
Daniel wrote on May 26, 2009: 
 
I would change #5 from Remote Hands Service, to Admin Services. 
 
If you’re trying to find the colo that is best for your company, I would recommend asking every potential colo for a customer list, if they can not provide one (for obvious reasons) spend some extra time at the DC when touring. If there are any other customers on-site, inquire with them as to how long they’ve been there, if they’re satisfied with their return on the investment at that colo. 
 
Also I would like to add one thing I find to be overlooked by too many. Get in touch with the DC Engineering staff, & site manager for answers to questions relating to power, space availability (cage & cabinet), down time & access. Never just take the salespersons word, least we forget: they’re paid on commission! 
 
Finally, Barry Coe: Yeah… that is definitely a sales pitch. Sadly, it will more likely than not hurt your company more than help. I find less grammatical errors in my nephews home work than I have found in your reply.
Posted @ Wednesday, June 10, 2009 1:38 PM by Ken Jamaca
Sorry for the re-posting of comments, however after Chuck was nice enough to point out that my site was hard to read, I spent some time and picked a new blog host. Unfortunately due to Wordpress limitations, I was unable to export/import my existing comments with the appropriate data. So, we did them all by hand. 
 
Hopefully this will result in a much cleaner and easier to read blog that will continue to garner comments from the technical community. 
 
Ken
Posted @ Wednesday, June 10, 2009 1:40 PM by Ken Jamaca
Post Comment
Name
 *
Email
 *
Website (optional)
Comment
 *

Allowed tags: <a> link, <b> bold, <i> italics

Receive email when someone replies.

Subscribe by Email

Your email: